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FAQS

GENERAl QUESTIONS

🐤Where do you ship to?

We ship to all US states and internationally with FREE SHIPPING❤️(customs/ duties may apply)

🐤When will I receive my order?

PROCESSING TIMES

Due to COVID-19 precautions, shipping carriers are experiencing delays across the world. Please allow additional time for your Lamoonla package to arrive. We thank you in advance for your understanding, and please know that we are so grateful for your business. 

  • After your payment is verified, most orders are processed and shipped within 2-5 business days of purchase.

     

    SHIPPING INFO

    • For most products are shipped from our warehouses or partners in Asia
    • Some products may ship from our US fulfillment centers.
    • Items may be shipped from different workshops or warehouses
    • During holiday periods such as Christmas and New Year, processing and delivery may be delayed due to the increased volume of packages in the postal system and/or our warehouse partners closing for the holidays.  

    SHIPPING TIMES

    Region Shipping Times (Business Days)
    United States, 
    Canada
    12 ~ 25
    United Kingdom, Australia, France,  
    Germany, Greece, Italy, Malaysia, 
    South Korea
    12 ~ 25
    Belgium, Brazil, Japan, Mexico, 
    Russia, Spain, Singapore, 
    Turkey
    15 ~ 35
    Other Countries  15 ~ 35

     

     

    🐤How do I check the status of my order?

    • For most of our shipping methods, we make our best effort to provide tracking information so that you can observe the progress of your shipment. Click here to track your order

    • Depending on the shipping method used, tracking information will automatically become available via email. Some orders may not automatically generate shipping information.

    • In some cases it can take some business days for the shipping company to update their system to reflect the progress of your shipment.

    🐤Where do all these awesome products come from?

    • For most products are shipped from our warehouses or partners in Asia
    • Some products may ship from our US fulfillment centers.
    • Items may be shipped from different workshops or warehouses

    🐤When do you charge my credit card?

    You are billed and charged when you place an order.

    🐤Can I cancel my order?

    Unfortunately, we are unable to cancel orders once it confirmed. To prevent this, please review your shopping cart before check out. 

    Please note that Lamoonla. is not responsible or obligated to replace or refund packages delivered to the address provided at checkout. Please make sure to double check you have input the correct address in your initial order.

    🐤How do I start a return? 

    If you are unhappy with our nail wraps, you can return the item(s) to us within 14 days upon receipt for a refund or exchange, which means you have 14 days after receiving your item to request a return.

    • To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, undamaged and in its original packaging. You’ll also need an email receipt or other proof of purchase.

    • Our policy lasts 14 days after your order has been delivered. If 14 days have gone by since your product(s) were delivered, we can’t offer you a refund or exchange.

    • To start a return, please contact us at support@lamoonla.com with the subject" Returns" and include your order number, name and the reason for return.

    • If your return is accepted, we’ll provide with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    • Please note that customers are responsible for shipping costs of returned items.

    🐤How do I contact your company if my question isn’t answered here?

    You can always contact us for any question at support@lamoonla.com. We always try our best to help you:)

    MOONLA NAIL WRAPS QUESTIONAS

    💅I can't wait! How do i put it on?

    1. Prep your nail Clean your nail surface, avoid using cuticle oil or lotion prior to application

    2. Choose size Choose the right size that best fits your nails

    3. Apply your Moonla Press and smooth the Moonla, folding the excess over the tip of your nail

    4. File the excess Hold vertically and file the excess downward in in one direction

    5. Seal nails (optional) Seal Moonla with topcoat to get a long lasting result and more shine

     

    For more information about how to apply Moonla, please click Here

    💅How long does your nail wraps last?

    Our nail wraps can last up to 7 ~ 10 days. Please ensure that fingernails are clean before pasting the nail wraps.

    💅Ok, i love this nail wraps but how do I get it off?

    Soak your hand in warm water for 10 minutes then gently peel them off. 

    However, this does not mean that your nail wraps can drop off easily while bathing. The nail wraps don't usually drop off by itself with water unless you try to peel them off.

    💅I love them but are they safe?

    Lamoonla is passionate about ingredient safety and have selected the safest for our nail wraps.

    All Lamoonla nail wraps are toxin free and vegan. We do not include any animal or animal-derived ingredients in our products. They are safe for use on children but parental supervision is required. 

    💅Do i need to apply Top Coat?

    Yes, top coat gives you an extra protection, which makes the nail wraps last longer.

    💅I love these designs but can i bathe with the nail wraps on?

    Yes, you can bathe with the nail wraps on.